[...] by lokorn on Sat 06-12-2008 WEDDING – TYLER & CANDI Saved by newman773 on Fri 05-12-2008 More reasons why I hate Rogers Saved by jf on Thu 20-11-2008 Some (Late) Thoughts on the iPhone 3G: Its Good, Bad and [...]

Do we really need to express why we hate Rogers? I just hope the market is opened further more and they get a hell of run for their money by some giant from US or Europe.

I am so frustrated I can’t even type … I just happened to work from home today. I receive a phone call from Rogers. Some poor under trained kid over the phone named “Brandon” is telling me that the 15% discount that I have enjoyed from Rogers is expiring at the end of this month. I have been having the same billing with Rogers sine 2002 when we bought the house and move to this new address. Prior to this, I was a long time Rogers cable client since 1990. This poor kid managed to tick me off so bad and got my blood boiling … He finally didn’t have an answer for me and he hung up on me…

At this day at age that they are in full waged war with Bell they have the balls to call me up and tell me I have to pay 15% more as of next month, just because some silly made up promotion is expired after 7 years! I guess they don’t want o keep a long time client happy. Did I mention that between the digital cable service, high speed internet access and my phone and data package on my Blackberry I pay at least $250 per month to Rogers … apparently that is not enough and they want 15% more. This is when I know my colleagues at work pay at least $25 per month less on their black berry from either Telus or Bell, which by the way as of this summer also provide GSM service. There is not a week when I don’t receive a new offer from Bell to switch over for a highly discounted rate … Are the executives at Rogers that stupid to realize this? Do they want me to pull the plug on them and register another site like “Why I hate Rogers” or “Why Rogers sucks so badly” … Is it me or others have also experienced this?

Thanks for commenting Vanessa. I’m so glad I’m not alone. Funny thing now is my wife wants an iPhone so we kind of have to stick with Rogers :(

@MR pay your bill you’re an asshat. No one here has claimed they don’t pay their bill. Rogers are a bunch of crooks, and the worst mobile service provider in Canada.

I made an I hate rogers animation
http://www.youtube.com/watch?v=nH4CaPVOJEI

Hi: I am doing short animations which show various aspects of dealing with Rogers in a negative light. I use the BRICK wall as metaphor for their service department. I seem to be getting a lot of hits. Most are less than 40 seconds.
Keep up the good work. They all stink but Rogers really seems to get under ones skin. I think everything is run by AT&T anyway.
Regards
Robert
http://www.youtube.com/watch?v=nH4CaPVOJEI
http://www.youtube.com/watch?v=khSeoO2MgXo
http://www.youtube.com/watch?v=GfSItnTKJXI
http://www.youtube.com/watch?v=kXG5IjRh1RU

I have to laugh when I hear stories like this… first of all it’s you who lost the charger in the first place. If you knew that you have problems with loosing chargers you should have brought a backup just in case – I always have a backup charger. As for getting ripped off, yes $50 is way to much for a charger – but you are the one who paid for it and whose fault is that? I would also like to mention that it seems more like a rep error that sold you an aftermarket charger that doesn’t put out the right – just because the tip fits doesn’t mean it’s the right charger.

Who the hell are the morons saying just pay your bill… you want to know what rogers does and you reps who post on here dont get to see… is the massive insurance fraud rogers has been comitting since they started loosing customers daily. This is why they breach the canadian limitations act all the time and why hundreds of court cases are settled out of court now to keep the public unaware of the fraud Rogers is.

My gf reported her phone stolen and was told a minimum charge of 7 dollars per month would apply for 7 months… (on a stolen phone??) but either way that was better than paying in full… oh but wait… Rogers are full of shit and lie all the time. They changed absolutely nothing to the account and infact penalized her on top of the fraudulent charges. They sent no bill to her what so ever until it was sent to collections where it had amounted to 1600$ in 7 months on a stolen phone. This money was collected by rogers through insurance/collections fraud… now my gf has to fight in court to fix her credit and sue Rogers for commiting fraud on her. Fun times eh…

I have called them myself and placed formal requests to head office to speak to a head manager on the situation and they will not even call me back. but funny enough they dropped the total to 950$ right after a called and placed the formal complaint and told them I would take them to court.

But wait… theres more… Rogers is rated an F by the better business bureau… so is Bell. Guess what for… insurance fraud… Call them up and ask.

There are so many out standing cases of fraud and corrupt reps signing people up to receive commission on the duped customer.

Pay my bill… fuck you… if you charged fairly and stopped ripping people off… they would… people do not pay their bills for no reason. Most businesses dont have this problem what so ever… except you telecom morons that treat the Canadian’s like shit… the reps are trained to think this treatment is normal… but its not.

Oligarchy and monopolies run absolutely rampent in Canada and are kept their by our own government that often has ties to the corrupt company in question. Does this answer why we are forced to choose between two of the worst companies in Canadian history.

Here are some other stories to muse you all…

I called to ask to make a tv channel package because the Rogers website states you can add individual channels. So I asked them about this and I am told I can not do that unless I have the extreme package which has all their channels in it already. So I plainly say to the representative that what he just said makes no sense because how can I add singular channels to a package that already has all of them. He tells me they are not all in it. So I say what is not in the extreme package that I could add and he tells me A&E and then stops himself and says no wait thats in there. HBO oh no wait, oh discovery! no no sorry thats in there too.

By now I cut him off and say thats okay. If you didnt want anyone to be able to make a channel list for themselves, you should not post it on your website. Two months later, I can not find it on their site anymore. Guess they thought adding channels you already bought was a bit of an oxymoron.

How about the lady that called in because the cable line had been run from across the street and was now dangling. She was worried a truck would take out the line so she called and Rogers sent out a tech so they said… but no no they didnt. They didnt even schedule the appointment somehow. Woman calls back the day of the appointment asking whats going on and is told there was nothing scheduled. So they schedule it again. Show up a week later and by now a truck did infact take out the line just as she warned them. Tech guy blames the line on bell and says they have to fix it… why would they fix a cable line that rogers ran THEMSELVES from across the street… So bell comes out and tells her the obvious… that she is not a customer but that the line is infact rogers. He attached a sensor to the line to check for the right signal so this was for sure, Rogers problem… She calls rogers and they sent a guy out after a week again and says he did not bring the right tools and has no ladder. Now why would someone come out to fix a broken, previously hanging line without a ladder or the right tools. Another week goes by, guy comes back and tells her the line is fixed but her service is now off… so she calls back and tells them it is not working and that he has turned off her services by mistake but that the line is fixed. She asks them to reimburse her for all this time with no services and she is told no, that she should have asked for that before sending out the technician…

can this get any more fucking stupid people… this is just one of hundreds and hundreds of cases like this.

look up ihaterogers.com there are so many true stories of what Rogers does to their customers.

Now I wont deny there are lots of dumb ass people that can not pay their bill and do not get what they signed up for but then there is Rogers committing fraud on their customers and they do it a lot.

wow f*ck Rogers… That was awesome! Thanks for sharing.

I still hate Rogers too.

Rogers? Good grief! I can not recommend against enlisting their services strongly enough. I had the misfortune of working for Cantel in the early 90′s and can tell you first hand that any and all Rogers owned companies are in only one business: Making Money.
They don’t do anything strictly illegal, as far as I have been able to prove, but some how I don’t think they’d mind if their employees did while making them money. I have recently been asked by one of their “Customer Relations” (there’s a misnomer) reps when I asked for proof of a term contract between us “Can you prove that we don’t”. That’s just not how the law works… you have to prove that something exists, not that it doesn’t exist. That is a fundamental bit of common law in Canada, the States, even the UK. Come On! Seriously, two out of the three Customer Relations reps I spoke to in the past two months had the worst customer service skills I have ever encountered in the last 30 years. I started each conversation the same way, polite and calm. I patiently explained my position to each of them and those two guys immediately got really snotty and condescending towards me. Regardless of weather or not you think I have a valid point, it is the job of the rep to pacify and placate an irate customer, not turn a calm customer into a raging one. But that is kind of par for the course with Rogers. They are super friendly and very helpful until you question them. Especially if its about Money. They are there to makes sure Rogers gets as much of your money as possible for as long as possible, and heaven forbid give you any back.
I once worked for another money making machine, Apple, and got a “free” 3G iPhone as an employee “gift”. But you could only get service through Rogers or Fido. All the gift phones came with a Rogers SIM. I eventually activated mine by phone, very convenient for me to do and a very convenient way for Rogers to rope me into a long-term data service contract without me knowing it. Thank you Rogers. Thank you Apple. A word of warning here, the Negative-Option contract is very much alive and well at Rogers. Apparently they are cool with letting you sign-up for a contract term and don’t feel they need to mention it on the phone to you, you get the chance to find that out after you get your first bill a month after you’ve been using it, if you choose to read the fine print on your statement. READ IT! Better yet don’t do business with a company that has such low moral standards, sorry, I meant NO moral standards. After all they’re in it for the Money, just the Money. It is because of companies like Rogers that Canada and other western countries have had to make volumes and volumes of laws prohibiting what were once normal business practices. You know, truth in advertising, full disclosure, contract laws, etc. Companies like Rogers run to the letter of the law, right to the edge and almost going over. I met Ted Rogers and had the distinct displeasure of working around his son. Very focused people, focused on the bottom line. Don’t be fooled into thinking they care about you as a customer or as an employee. They will give you as little as they can while taking as much as they can from you in exchange. This isn’t about making friends, it’s just about making Money. They make a lot of money and employ a whole lot of people, so they are going to be around for quite some time to come. I was so glad to leave their employ, I was equally glad to dump their services at my first opportunity (yeah competition!), very nervous the last time I signed up for my iPhone service, and will be so very happy once my current woes are done with, because I am NEVER going to use Rogers again, and will be warning everyone I ever meet to avoid Rogers like the plague.
Rogers maintains a policy of harassment if they think you owe them anything. They do not have that right, but they do it anyway. I specifically told them a minimum of twelve times on the phone and once in writing, in no uncertain terms, that I do not afford them permission to contact me on my cell and that if they wish to communicate with me that they do so via Canada Post. I am still getting calls. I also told them that it is my policy to reduce the amount of any confirmed outstanding debt by the amount of charges I incur on their behalf from my wireless provider should they choose to disregard my explicit instruction not to do so. I am still getting calls. Any one know a lawyer interested in taking on a harassment case? I’ll split the award with them 50-50. My professional and personal experiences with Rogers has left me wishing I had never even heard of them. You know what they say about Karma…